Refund & Exchange Policy
Thank you for shopping at Believers!
We strive to ensure your satisfaction with our products. However, if there is any issue with the product, we offer a refund or exchange within 3 to 5 days of your purchase.
Eligibility for Return & Refund:
To be eligible for a return or exchange:
- The product must be unused, unopened, and in the same condition as received.
- The item must be in its original packaging.
- You must provide a valid invoice or proof of purchase.
- Only regular-priced products are eligible for return or exchange.
- Offer/Discounted/Customized products are non-refundable & non-exchangeable.
Return & Exchange Charges:
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Return: 15% of the invoiced amount (if eligible).
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Exchange: 10% of the invoiced amount (if eligible)
Defective or Wrong Items:
Please inspect your product immediately upon delivery.
If you receive a damaged, defective, or wrong item, contact us within 24 hours of delivery.
After the delivery person has left, complaints may not be accepted.
Refund Method:
If approved, your refund will be processed via your advised method — bKash or Nagad.
Please allow up to 10 working days for the refund to be completed after return approval.
Exceptions / Non-Returnable Items:
- Offer or discounted items.
- Customized orders (size, color, bundle offers).
- Any product not returned within the specified time.
- Any item not in its original condition or damaged by customer misuse.
How to Request a Return or Exchange:
To initiate a return, email us at support@believersbazaar.com or call +880 1310-427197.
If your request is approved, we will provide instructions for returning the product to the following address:
Return Address:
Believers
House-08, Road-14, Block-D, Section-12,
Mirpur, Pallabi, Dhaka 1216, Bangladesh